Terms of Service

Welcome to Gemswala! These Terms of Service govern your access and use of our website, products, and services. By accessing or using our website (www.onlinegemswala.com), you agree to comply with and be bound by these terms.

Please read them carefully. If you do not agree, kindly refrain from using our services.

1. Acceptance of Terms

By accessing, browsing, or purchasing on our website, you acknowledge that you have read, understood, and agreed to these Terms of Service, as well as our Privacy Policy.

2. Use of the Website

• You must be at least 18 years old or have permission from a legal guardian to use our services.
• You agree not to use our website for any unlawful or unauthorized purposes.
• Any attempt to interfere with the proper functioning of our website (e.g., hacking, malware distribution, or scraping data) is strictly prohibited.

3. Product Information

• Gemswala strives to display accurate product descriptions, images, and pricing. However, minor variations in color, size, or appearance may occur due to the nature of gemstones.
• We reserve the right to update, modify, or discontinue products without prior notice.

4. Pricing and Payment

• All prices are listed in [INR/USD] and are subject to change without notice.
• Payment must be made at the time of purchase using our secure payment gateways. We accept credit cards, debit cards, UPI, and other secure methods.
• Gemswala reserves the right to cancel any order if fraud is suspected or if payment is not received.

5. Shipping and Delivery

• We ship our products globally via trusted logistics partners (FedEx, DHL, UPS).
• Delivery times are estimated but not guaranteed. In case of delays, you may be eligible for compensation under our delivery policy.
• Any customs duties or taxes applicable for international deliveries are the customer’s responsibility.

6. Return and Refund Policy

Please refer to our Return Policy [link] for detailed information regarding returns, refunds, and exchanges.

7. Intellectual Property Rights

• All content on the Gemswala website, including images, text, logos, and designs, is the intellectual property of Gemswala and is protected under copyright laws.
• You may not reproduce, modify, or distribute our content without explicit written consent.

8. User Accounts

• You may create an account to facilitate purchases and track orders. You are responsible for maintaining the confidentiality of your login credentials.
• Gemswala reserves the right to suspend or terminate accounts that violate these terms.

9. Limitation of Liability

• Gemswala is not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
• Our liability is limited to the total amount paid for the specific order in question.

10. Third-Party Links

Our website may include links to third-party websites for your convenience. Gemswala is not responsible for the content, policies, or practices of these external sites.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.

12. Amendments

Gemswala reserves the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. It is your responsibility to review these terms periodically.

13. Contact Us

For any questions or concerns regarding these Terms of Service, please contact us:

• Email: customercare@onlinegemswala.com
• Phone: 91 9460718637
• Address: [38 Kidwai Nagar, imli phatak, New vidhan sabha, Jaipur Rajasthan India]

By continuing to use our website, you agree to abide by these Terms of Service. Thank you for choosing Gemswala!