Shipping Policy

Shipping Policy

At BrandGemswala, we are committed to providing a seamless and reliable shipping experience for all our customers. Whether you're purchasing gemstones for jewelry, investment, or collection, we ensure timely and safe delivery of your orders.

1. Processing Time

• All orders are processed within 1-2 business days after payment is confirmed.
• Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Methods

• We partner with trusted logistics providers like FedEx, DHL, and UPS to ensure your products are delivered securely and on time.
• Shipping times vary based on the destination:
  • Domestic Orders: 3-5 business days
  • International Orders: 7-15 business days (depending on the country)

3. Shipping Charges

• Shipping costs are calculated at checkout based on the delivery address and the weight of the order.
• For international orders, any customs duties, taxes, or import fees will be the responsibility of the customer.

4. Order Tracking

• Once your order has been shipped, you will receive a tracking number via email to monitor your package’s journey.
• You can track your order directly through the shipping provider’s website using the provided tracking number.

5. Delivery Issues

• If you experience any issues with delivery, such as delays or damaged items, please contact our customer service team at [customercare@onlinegemswala.com]. We’ll assist you promptly to resolve the matter.

6. International Shipping

• We ship to most countries worldwide. For international orders, please ensure you provide accurate shipping details to avoid delays.
• International shipping fees do not include customs duties, taxes, or other charges that may be imposed by the destination country.

7. Shipping Restrictions

• We are unable to ship to P.O. Boxes or APO/FPO addresses for certain high-value orders. Please provide a physical address for reliable delivery.

8. Lost or Stolen Packages

• Gemswala is not responsible for packages that are lost or stolen after delivery is confirmed. However, if your tracking information shows an issue, please contact us and we will assist with any claims.

9. Contact Us

If you have any questions regarding shipping, please contact our support team:

• Email: customercare@onlinegemswala.com
• Phone: +91 9460718637